我们的服务Our service

★质量保证Quality assurance

对我们公司提供的各种柴油发电机组，均可享有12个月或1000小时（先到为准）保修。一切因发电机组制作缺陷引起的故障，均由我公司负责联系修复。机组易损件、日常使用消耗件、人为操作失误，疏忽保养导致的损坏不在此质量保证范围内。

All kinds of diesel generator sets provided by our company can be guaranteed for 12 months or 1000 hours (whichever comes first). Our company is responsible for contacting and repairing all the faults caused by the manufacturing defects of the generating set. The damage caused by careless maintenance is not within the scope of this quality guarantee.

★售前服务Pre-sale service

售前免费提供负载容量分析、选型配套、技术咨询、协助用户机房布置、设备安装规划。

Free load capacity analysis, type selection, technical consultation, assistance to the user room layout, equipment installation planning.

★售中服务Sale service

为使客户正确掌握各种型号发电机的操作、使用和保养，我公司特地为用户免费提供现场或到我公司接受不同类型发电机组的培训课程。

In order to enable the customer to correctly master the operation, use and maintenance of various types of generators, our company specially provides on-site training courses for users free of charge or accepts training courses for different types of generators in our company.

★售后服务After-sales service

我公司非常重视售后服务，对用户建立电脑存档，跟踪服务，定期服务，定期巡检。维修中心具有快速的反应管理系统，在接到用户通知1小时内响应，进行电话指导排除故障，如仍然解决不了，将由公司售后服务部门安排最近维修点维修，服务人员在第一时间内到达用户现场进行维修服务和技术指导。对顾客质量问题的投诉，我们将严格遵循实事求是的原则，派专人负责到底，在最短的时间内给顾客满意的答复。

Our company attaches great importance to after-sales service, establishing computer archiving, tracking service, regular service and regular inspection. Maintenance center has quick response management system, the user notice response within 1 hours, telephone guidance, troubleshooting, if still not solve, will be arranged by company after-sales service department recently pits maintenance, service personnel to the user in the first field maintenance services and technical guidance. We will strictly follow the principle of seeking truth from facts when we complain about customers' quality problems. We will assign special personnel to take charge of the complaints and give satisfactory answers to customers in the shortest time.